Refund and Returns Policy
We want to ensure our customers are satisfied with their purchase from us. If for any reason at all you are not satisfied with your purchase, we can arrange a return within 14 days from the arrival date of your order.
In order to get a full refund on your payment method, the product(s) must be unopened. If the product(s) are open, they will only qualify for online store credit. This online store credit is only applicable on the website, and cannot be used in our store locations.
Please contact us by phone (1 (647) 874-6823) or by email (firstname.lastname@example.org) to initiate the return process. We need to be contacted to approve the return before the products are sent back to us by mail.
We will require the following information: the order number, the reason for the return, the state of the product (damaged, open or sealed) and the product to be returned to us once we have spoken to you and approved the return.
If the product was received damaged or defective, it can be returned to us within 30 days from the arrival date of the order. We may require the product back, depending on the situation and the manufacturer. Damaged or defective products will qualify for a full refund, store credit, or replacement unit(s) at the discretion of the customer, once the return is approved.
There are exceptions to the above rules and they apply to the following products. These products are considered ‘final sale’ and there is no refund or exchange on the following:
- Cosmetic Items
- Beauty and ‘Personal Care’ Items (Hair Color, Shampoo, Conditioner, Moisturizers, Lotions, Soaps, etc.)
- Essential Oils
- Grocery and Food Items
- Protein and Snack Bars
- ‘Professional’ Brand Lines (Metagenics, Genestra, Thorne, Douglas Labs, NFH, Biotics Research, Pure Encapsulations, UNDA, Dr. Reckeweg)
- Clearance Items (or any items marked as ‘final sale’ on the product page)
These products can only be returned for online store credit or a replacement unit if they are received defective, damaged, or there is a manufacturer issue within 30 days of the arrival date of the order.
Please note, all U.S. and International orders are considered FINAL SALE.
We offer our customers the ability mail back to us via return label.
We provide Canada Post Return Label via email once the return is approved and we have spoken to you regarding the return. This can then be printed and attached to any box or parcel containing the product(s) and dropped off at a Canada Post postal office location (such as a Shoppers Drug Mart) and mailed back to us charge-free.
Please note, any product(s) mailed back to us without our notice will not be processed or approved.